ChatGPT and service: opportunities, challenges, and research directions

- Sigala, Marianna, Ooi, Keng-Boon, Wirtz, Jochen, Tan, Garry Wei-Han, Aw, Eugene Cheng-Xi, Cham, Tat-Huei, Dwivedi, Yogesh K., Kunz, Werner H., Letheren, Kate, Mishra, Anubhav, Russell-Bennett, Rebekah

Experience intensification to purchase intentions of derivative works in service-intensive industries: An empirical study

- Guan, Shuqi, Chao, Chih-Wei (Fred), Tian, Feng

Examining holistic customer experiences in social media communities and its effects on consumer behaviour: an application in the public health sector

- Alzahrani , Mohammed Saeed J

Return on Investment of Complaint Management: A Review and Research Agenda

- Carlson, Jamie, Sourdin, Tania, Armstrong, Christine, Watts, Martin, Carlyle, Tanya

The influence of customer three-stage experience on purchase intention of derivative works in service-intensive industry

- Guan, Shuqi

Measuring Tourist Festival Experience: Development and Validation of the PHF-TX Model

- Olivier, Lizette, Carlson, Jamie, Rahman, Syed Mahmudur, Rosenberger III, Philip J.

SafeCX: a framework for safe customer experience in omnichannel retailing

- Rahman, Syed Mahmudur, Carlson, Jamie, Chowdhury, Noman H.

Working with the Australian cinema industry to understand the movie-going experience

- Weaving, Simon, Hight, Craig, Nobes, Karen, Pasvolsky, Claire

Feel the VIBE: examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media

- Carlson, Jamie, Rahman, Mohammad M., Taylor, Alexander, Voola, Ranjit

Value-in-use creation through resource integration: an exploratory study of international doctoral students

- Ghavami, Sara

The weight of the saddened soul: the bidirectionality between physical heaviness and sadness and its implications for sensory marketing

- Hung, Yu-chen, Zheng, Xue, Carlson, Jamie, Giurge, Laura M.

A hierarchical model of perceived value of group-oriented travel experiences to major events and its influences on satisfaction and future group-travel intentions

- Carlson, Jamie, Rosenberger III, Philip J., Rahman, Mohammad M.

Epilogue to the special issue and reflections on the future of engagement research (commentary)

- Hollebeek, Linda D., Conduit, Jodie, Sweeney, Jill, Soutar, Geoffrey, Karpen, Ingo O., Jarvis, Wade, Chen, Tom

Understanding communal and individual customer experiences in group-oriented event tourism: an activity theory perspective

- Carlson, Jamie, Rahman, Mohammad M., Rosenberger III, Philip, Holzmüller, Harmut H.

Cultivating group-oriented travel behaviour to major events: assessing the importance of customer-perceived value, enduring event involvement and attitude towards the host destination

- Carlson, Jamie, Rosenberger III, Philip J., Rahman, Mohammad M.

An exploration of e-satisfacton in B2B2C website in the e-tourism strategic alliance network

- Liew, Mook Lam